So, here’s the skinny:
I was watching the latest episode of The Walking Dead, when my computer did a weird freeze. Force rebooted, gray screen. Nothing else.
Did some extensive troubleshooting, nothing worked. Big problem.
How big? Hardware issue, might have been a problem with the RAM. I had to swap modules to test the RAM, and when you’re pulling $600 worth of RAM sticks out of your machine and swapping them about, hoping to God you don’t fry one with static electricity, that’s a strong indication of a big problem.
After verifying it was definitely a hardware issue (when 3 different hard drives with 3 different OS installs all fail to boot, it’s hardware) and verifying it definitely wasn’t the RAM, I called Tech Support.
Told the guy what’s up. Said I read the TechBase article on the problem. Detailed the steps I’d taken.
Guy said, and I quote, “Uh, okay.” Pause. Pause. “Did you do X?”
“Let’s do it again.” We did. Didn’t work.
“It’s a hardware problem, you’ll need to bring it in for repair.” Which I already knew.
Here’s the funny thing – the guy sounded intimidated. I swear.
According to him, no one reads the TechBase before calling in — they call in first thing. And no one does the six troubleshooting steps the TechBase suggests, much less remembers them and can describe them in detail on the phone.
I know Tech Support, I worked Tech Support for some of the biggest names in computing. So, when it came to troubleshooting my computer, I knew what I was doing. Even when I knew squat about the problem, I knew where to go to get info on the problem.
I felt for the guy. Quite possibly, I was better trained on basic troubleshooting than he was. That’s why he was intimidated.
Even so, it was nice to find out that my years of convalescence haven’t rotted my brain so badly, I can’t run down a glitch and troubleshoot the hell out of it.
After all these years, I’m still going strong. It’s a good feeling.
(2 day ETA for Amazon to deliver the cord I’ll need to backup the HDD. After the backup, I can take it in to be repaired. No idea how long that’ll take. Sucks, but there you are.)